Subject: Tech Support Candidate - Ketaki Watekar
From: Ketaki Watekar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 02:33:55 -0500

| | Tech Support Test

Name | Ketaki Watekar
E-mail | [email-masked]
Phone Number | (91) 8308288709
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Technical support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hexaware | Executive | 30/07/2021 | 20k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check my internet connection, I would see if my wifi is working properly or not. If it is working i will try to reload the page. I will clear cache and will again reload to see if it works or else at l will switch to different browser to see if I can open website there. Atlast if I won’t get any solution I would try reloading the page after some time.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all Open the settings app, then go to connected device option and turn on bluetooth option if its off. Select bluetooth to view the options and lastly select pair new device option and it will get connected.
What according to you makes you a good candidate for customer service or technical support job? | I have technical knowledge, I know how to troubleshoot as well. I worked in international customer service domain for 10months hence I know how to handle international customers and how to communicate with them thus i can be good candidate for tech support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |