Subject: Tech Support Candidate - shreya sharma
From: shreya sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 02:26:46 -0500

| | Tech Support Test

Name | shreya sharma
E-mail | [email-masked]
Phone Number | (+91) 8650240505
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | meerut
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart my device.
2.Make sure the internet connection works properly.
3.Check that website is down for everybody or just me.
4.check the browsers compatabilty .
5.Erase the cache and cookies of the browser to smooth work .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.swipe down from top of the secreen of phone or go via settings to search bluetooth.
2.touch and hold bluetooth.
3.Tap pair new device.if we don't find pair new device ,check under"Available devices"or tap more.Refresh.
4.tap the name of the bluetoth device that we want to pair.
5.last but important one open the speaker and set it to bluetooth mode .

What according to you makes you a good candidate for customer service or technical support job? | i am highly passinate about my work of an any field.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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