Subject: Tech Support Candidate - FAHAD ABRAR
From: FAHAD ABRAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 01:36:48 -0500

| | Tech Support Test

Name | FAHAD ABRAR
E-mail | [email-masked]
Phone Number | (0) 7007708142
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | okhala,delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | na | na | na
Previous Employer 1 | NA | na | na | na
Previous Employer 2 | NA | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will refresh the page if still getting error.
2. I will flush dns by using "ipconfig/flushdns
3. will ping using command prompt {ping "ndtv.com"}
4. will try connecting loopback address "1.1.1.1"
5.I will check whether my Lan cable is connected or my wifi is connected.If still getting error.
6.I will restart my router.
7. Still problem persist will contact ISP to check

Please list the steps to connect a Bluetooth speaker to your mobile phone. | start speaker using button , make sure speaker in range of described area open your phone setting,in settings go to bluetooth and start it,tap on scan , you will see many name but in front of a name will see a box tap on that and wait for sometime if it returns an error, resart your speaker. And scan and connect with it.
What according to you makes you a good candidate for customer service or technical support job? | I had worked with Teleperformance and had prior experience handling the customers , I had done hardware and networking also.And I love learning about newer technology.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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