Subject: Tech Support Candidate - Shubham Mishra
From: Shubham Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 00:55:36 -0500

| | Tech Support Test

Name | Shubham Mishra
E-mail | [email-masked]
Phone Number | (+91) 8800356169
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ericsson india | NOC engineer | 2/01/22 | 28,500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.refresh the page

2.try to open it in another website

3.if still the problem remains delate history of the browser

4.check the link once again if it is correct or nor

5.also,in process try to update the browser

6.check with concerned person to fix it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.touch and Hold Bluetooth

2.tap pair with a device, if you don't find a device we have to check under available device

3.tap the name of the Bluetooth device you want to get pair with.

What according to you makes you a good candidate for customer service or technical support job?

1.excellent communication skills

2.situation handling ability

3.active listener

4.troubleshooting

5.proficent on MS Excel, Word, Power point

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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