Subject: Daily performance summary for LiveSalesman team for Feb 17th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 09:05:17 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 17th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 2
Mohammed Ali | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 11 | 42 | 14 | 67
Abu Sufian | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 52 | 5 | 57
Jok Kuol | 0 | 0 | 0 | 0 | 0
Amir Aziz | 2 | 2 | 28 | 0 | 32
! Hassan Saeed | 0 | 4 | 3 | 0 | 7
Hasan Nour | 0 | 3 | 0 | 0 | 3
Ahmed Omer | 0 | 4 | 0 | 0 | 4
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 1 | 0 | 5 | 6
Naji Shabanh | 0 | 14 | 8 | 0 | 22
Rayan Suliman | 0 | 1 | 32 | 4 | 37
Chirag Rustagi | 0 | 0 | 2 | 0 | 2
Doaa Almutawa | 0 | 0 | 71 | 11 | 82
Jaber Almarri | 0 | 0 | 25 | 10 | 35
Syed Ataullah | 0 | 0 | 4 | 0 | 4
Ali hazzaa | 0 | 0 | 1 | 3 | 4
Mohad Kmali | 0 | 0 | 0 | 1 | 1
Grand Total | 2 | 42 | 268 | 54 | 366

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 7
| Delivery Related | (blank) | 22
| | Damage during delivery | 1
| | Day of Delivery - Status | 2
| | Delivery Status | 46
| | Missing items\parts | 4
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | (blank) | 3
| | Cancelation | 6
| | Refund for Other reason | 1
| | Refunds after Return | 5
Customer Services Total | | | 106
Mattress Related | (blank) | (blank) | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 3
No Answer Total | | | 12
No Answer | No Answer | No Answer | 9
PreSales | Other Enquiry | (blank) | 2
| | Offers | 38
| | Payment Methods | 3
| | Store Availability | 2
| | Store Location | 2
| | Using Shukran Points | 2
| | Website/App Issues | 1
| Policy Related | Delivery Time | 2
| Product Related | (blank) | 6
| | Product Specification | 11
PreSales Total | | | 69
Grand Total | | | 188

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 2 | 0 | 0 | 0 | 1 | 3
Amir Aziz | 2 | 0 | 1 | 0 | 0 | 0 | 3
Malek Hosan | 1 | 2 | 0 | 0 | 0 | 0 | 3
Grand Total | 3 | 4 | 1 | 0 | 0 | 1 | 9

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 8 | 12 | 6 | 5 | 3 | 26 | 60
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 1 | 2
Naji Shabanh | 6 | 7 | 1 | 13 | 3 | 6 | 36
Ali Ibraheem | 3 | 9 | 1 | 8 | 4 | 10 | 35
! Hassan Saeed | 0 | 0 | 0 | 1 | 1 | 5 | 7
Rayan Suliman | 6 | 4 | 2 | 0 | 2 | 9 | 23
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 2 | 1 | 1 | 1 | 3 | 2 | 10
Mohiuddin Lsm | 18 | 4 | 3 | 4 | 0 | 4 | 33
Khaled Sufian | 1 | 2 | 2 | 1 | 1 | 0 | 7
Doaa Almutawa | 14 | 4 | 3 | 1 | 2 | 0 | 24
Abdullah Abuthnain | 3 | 0 | 0 | 2 | 0 | 0 | 5
Asma Alotaibi | 3 | 1 | 1 | 5 | 0 | 0 | 10
Abdulqader Ahmed | 0 | 2 | 0 | 2 | 0 | 0 | 4
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jaber Almarri | 12 | 1 | 0 | 1 | 0 | 0 | 14
Faisal Abdullah | 5 | 1 | 0 | 0 | 0 | 0 | 6
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdallah Ahemad | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mohad Kmali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 87 | 48 | 20 | 45 | 20 | 64 | 284

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 3 | 4
Naji Shabanh | 5 | 0 | 0 | 0 | 1 | 2 | 8
Hasan Nour | 5 | 1 | 1 | 5 | 0 | 7 | 19
Ali Ibraheem | 0 | 3 | 1 | 2 | 0 | 1 | 7
Abdulqader Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 2 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1 | 2
Jaber Almarri | 0 | 0 | 0 | 0 | 2 | 0 | 2
Ali Atef | 0 | 1 | 0 | 1 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 2 | 0 | 0 | 4
Khaled Sufian | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 4 | 1 | 0 | 0 | 0 | 0 | 5
Faisal Abdullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Rayan Suliman | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 6 | 3 | 10 | 5 | 17 | 60

Please feel free to reach out for any further clarifications.