Subject: Daily performance summary for LiveSalesman team for Feb 17th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Feb 2022 09:01:16 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 17th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 2 | 30 | 0 | 1 | 36
Mohammed Ali | 0 | 0 | 0 | 0 | 12 | 12
Raghwendra Pratap Singh | 0 | 1 | 61 | 0 | 6 | 68
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 5 | 33 | 0 | 1 | 39
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 1 | 5 | 27 | 0 | 8 | 41
Amir Aziz | 6 | 3 | 0 | 5 | 0 | 14
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 6 | 12 | 0 | 40 | 58
Waseem Ahemad . Khan | 0 | 1 | 26 | 0 | 15 | 42
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Chirag Rustagi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 10 | 23 | 189 | 5 | 83 | 310

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 23
| Delivery Related | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 4
| | Delivery Status | 22
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 1
| | Return Request Initiation | 4
Customer Services Total | | | 63
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 5
| Other Enquiry | Offers | 1
| | Payment Methods | 2
| | Store Availability | 16
| | Store Location | 2
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 42
PreSales Total | | | 69
Grand Total | | | 136

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 2 | 7 | 0 | 0 | 1 | 11
Syed Ataullah | 5 | 2 | 0 | 0 | 1 | 0 | 8
Mohammed Ali | 3 | 0 | 0 | 2 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 4 | 6 | 2 | 0 | 0 | 0 | 12
Jok Kuol | 1 | 2 | 1 | 0 | 0 | 0 | 4
Hasan Nour | 0 | 0 | 3 | 0 | 0 | 0 | 3
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 12 | 13 | 2 | 1 | 1 | 44

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 0 | 1 | 4 | 0 | 31 | 40
Ankit Kumar | 5 | 1 | 1 | 1 | 1 | 17 | 26
Abu Sufian | 8 | 5 | 4 | 10 | 4 | 20 | 51
Jok Kuol | 9 | 1 | 1 | 1 | 4 | 8 | 24
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ahmed Omer | 4 | 0 | 0 | 3 | 0 | 6 | 13
Mosab Mohammed Abdalla Nasreldin | 3 | 2 | 0 | 1 | 1 | 2 | 9
Waseem Ahemad . Khan | 1 | 4 | 3 | 4 | 3 | 5 | 20
Alhamzi Mohammed | 0 | 4 | 2 | 1 | 0 | 5 | 12
Aws Adra | 8 | 0 | 1 | 1 | 0 | 2 | 12
Raghwendra Pratap Singh | 4 | 1 | 0 | 1 | 1 | 0 | 7
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 49 | 18 | 13 | 27 | 14 | 98 | 219

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohammed Ali | 4 | 1 | 0 | 2 | 0 | 16 | 23
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 2 | 3
Abu Sufian | 0 | 0 | 0 | 0 | 2 | 2 | 4
Jok Kuol | 5 | 1 | 0 | 2 | 0 | 4 | 12
Raghwendra Pratap Singh | 3 | 0 | 0 | 1 | 1 | 3 | 8
Ahmed Omer | 8 | 1 | 0 | 1 | 0 | 2 | 12
Alhamzi Mohammed | 4 | 0 | 0 | 1 | 0 | 1 | 6
Aws Adra | 0 | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 1 | 0 | 0 | 1 | 1 | 0 | 3
Waseem Ahemad . Khan | 3 | 1 | 0 | 1 | 2 | 0 | 7
Grand Total | 29 | 4 | 0 | 9 | 7 | 32 | 81

Please feel free to reach out for any further clarifications.