Subject: Assigned to Group - RE: PJ Link via Les Mills App
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 17 Feb 2022 23:46:05 +0000

Hi  A new ticket has been assigned to your group "Level 1 (Livesalesman)". Please follow the link below to view the ticket.  RE: PJ Link via Les Mills App Hi Greg,

Are you able to come back to us please or if there is somewhere there that might have the time to assist as really need some assistance to get this up and running.

I redid everything again and still no luck, yet I can run PJ Link software on a random computer connected to the same network and control the projector no worries regardless of its power state.

Alex Clark
Senior Account Manager
t (08) 9378 0888<tel:(08)%209378%200888>   d (08) 9378 0816<tel:(08)%209378%200816>   m 0409 290 185<tel:0409%20290%20185>
e [email-masked]<mailto:[email-masked]>
w pav.com.au<https://www.pav.com.au/?ref=es_text>

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From: Alex Clark <[email-masked]>
Sent: Thursday, 17 February 2022 9:49 AM
To: Greg Cartagena <[email-masked]>
Subject: RE: PJ Link via Les Mills App

Hi Greg,

I have tried the projector in both static and DHCP setups (including testing with the MAC address binding in the router on and off), the app requires an IP to be set on the Ipad so if just on DHCP I would assume it would stop communicating if the projector took a different IP through DHCP.

For the communications the network standby mode is set to on with the projector which keeps the network port active.  Is there something else I can try?

Alex Clark
Senior Account Manager

t (08) 9378 0888<tel:(08)%209378%200888>   d (08) 9378 0816<tel:(08)%209378%200816>   m 0409 290 185<tel:0409%20290%20185>

e [email-masked]<mailto:[email-masked]>

w pav.com.au<https://www.pav.com.au/?ref=es_text>

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From: Greg Cartagena <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 17 February 2022 9:42 AM
To: Alex Clark <[email-masked]<mailto:[email-masked]>>
Subject: Re: PJ Link via Les Mills App

Hi Alex,

Try the projector up as DHCP, and not Static IP. I asked one of our partner AV specialists who set up several App installs. His comments were: The communications mode is switched off in standby.  Hence can turn it Off, but not back on.

Kind Regards,

Greg

Greg Cartagena | Virtual AV Support Specialist
Les Mills Asia Pacific | www.lesmills.com.au<http://www.lesmills.com.au>
PO Box 3998 Manuka ACT 2603 AUSTRALIA
Tel +61 455 508 248 | Email [email-masked]<mailto:[email-masked]>

Les Mills Virtual App Support Contact: [email-masked]<mailto:[email-masked]>
Club & Studio Design Guide: https://bit.ly/3pzyAEE
LM Virtual AV System Design Guide: https://bit.ly/3Bsw4CA
Les Mills Virtual Support link to our FAQ's<https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739>
Virtual Video Guide Link:
https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow
Les Mills Virtual App - Troubleshooting Link:
https://www.youtube.com/watch?v=9SnShjgWAhE&list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&index=6&t=16s

<https://www.lesmills.com.au/clubs-and-facilities/les-mills-content>

LES MILLS Content<https://www.lesmills.com.au/clubs-and-facilities/les-mills-content> enables clubs and fitness facilities to host the world’s most popular workouts on their own app or website, to better engage members and future-proof against lockdowns. No app? No problem! Launch within a week using our partner app solution. To learn more click here<https://bit.ly/36Nvn9M>.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

From: Alex Clark <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 February 2022 at 11:19 PM
To: Greg Cartagena <[email-masked]<mailto:[email-masked]>>
Subject: Re: PJ Link via Les Mills App

Hi Greg,
Yes that is the guide I was and one of our other guys Ryan was using.
Given that we can control projector from another PC seems a bit odd.

Alex Clark
Senior Account Manager

t (08) 9378 0888<tel:(08)%209378%200888>   d (08) 9378 0816<tel:(08)%209378%200816>   m 0409 290 185<tel:0409%20290%20185>

e [email-masked]<mailto:[email-masked]>

w pav.com.au<https://www.pav.com.au/?ref=es_text>

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On 16 Feb 2022, at 8:53 pm, Greg Cartagena <[email-masked]<mailto:[email-masked]>> wrote:

Hi Alex,

Can you run through this guide and check all settings are as per automation guide? I will give you a call tomorrow.

Kind Regards,

Greg

Greg Cartagena | Virtual AV Support Specialist
Les Mills Asia Pacific | www.lesmills.com.au<http://www.lesmills.com.au>
PO Box 3998 Manuka ACT 2603 AUSTRALIA
Tel +61 455 508 248 | Email [email-masked]<mailto:[email-masked]>

Les Mills Virtual App Support Contact: [email-masked]<mailto:[email-masked]>
Club & Studio Design Guide: https://bit.ly/3pzyAEE
LM Virtual AV System Design Guide: https://bit.ly/3Bsw4CA
Les Mills Virtual Support link to our FAQ's<https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739>
Virtual Video Guide Link:
https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow
Les Mills Virtual App - Troubleshooting Link:
https://www.youtube.com/watch?v=9SnShjgWAhE&list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&index=6&t=16s

<https://www.lesmills.com.au/clubs-and-facilities/les-mills-content>

LES MILLS Content<https://www.lesmills.com.au/clubs-and-facilities/les-mills-content> enables clubs and fitness facilities to host the world’s most popular workouts on their own app or website, to better engage members and future-proof against lockdowns. No app? No problem! Launch within a week using our partner app solution. To learn more click here<https://bit.ly/36Nvn9M>.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

From: Alex Clark <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 16 February 2022 at 7:05 PM
To: Greg Cartagena <[email-masked]<mailto:[email-masked]>>
Subject: PJ Link via Les Mills App

Hello,

My name is Alex and I was working on the setup for the Les Mills Application running on the Ipad to control the Epson Projector EB-L630U.  I have a problem that I cannot get it to connect via the app and I am not sure which part I have missed if you might be able to assit.
I have setup the static IP for the projector, confirmed the passwords and entered the same details into the App settings.
I am able to ping all devices on the setup from another PC connected that is used to access the router (which is a TP-Link Archer AX10 AX1500.
The Ipad and the Projector are both whitelisted in the router and port forward has been attempted but as this includes an external port reference not sure that is correctly applied or needed (image below)
We can also send PJ link commands from the normal PJ link software running on this same computer and we get control of the projector, again just get stuck on the “connecting” message.

Are you able to let me know if I have missed something really obvious please?

Alex Clark
Senior Account Manager

t (08) 9378 0888<tel:(08)%209378%200888>   d (08) 9378 0816<tel:(08)%209378%200816>   m 0409 290 185<tel:0409%20290%20185>

e [email-masked]<mailto:[email-masked]>

w pav.com.au<https://www.pav.com.au/?ref=es_text>

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sales&installation<https://www.pav.com.au/our-services/install/?ref=es_text>   av&events<https://www.pav.com.au/our-services/audiovisual/?ref=es_text>   venues<https://www.pav.com.au/our-services/venues/?ref=es_text>

510 Guildford Road, Bayswater WA 6053<https://www.google.com/maps/dir/?api=1&destination=510%20Guildford%20Road%2C+Bayswater+WA+6053>

Alex Clark
Senior Account Manager

t (08) 9378 0888<tel:(08)%209378%200888>   d (08) 9378 0816<tel:(08)%209378%200816>   m 0409 290 185<tel:0409%20290%20185>

e [email-masked]<mailto:[email-masked]>

w pav.com.au<https://www.pav.com.au/?ref=es_text>

.

sales&installation<https://www.pav.com.au/our-services/install/?ref=es_text>   av&events<https://www.pav.com.au/our-services/audiovisual/?ref=es_text>   venues<https://www.pav.com.au/our-services/venues/?ref=es_text>

510 Guildford Road, Bayswater WA 6053<https://www.google.com/maps/dir/?api=1&destination=510%20Guildford%20Road%2C+Bayswater+WA+6053>

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5254