Subject: Tech Support Candidate - ABHISHEK Maheswari
From: ABHISHEK Maheswari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Feb 2022 16:21:53 -0500

| | Tech Support Test

Name | ABHISHEK Maheswari
E-mail | [email-masked]
Phone Number | (201301) 7568006421
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Windows 10

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First try and rebooting your computer .Many problem can be solved with a good rebooting.
Check for malware, viruses.You should perform regular anti virus and spyware checks and remove any malware on your computers.
Try a different homepage click the start button and select control pannel and select internet options int the window that appears,under the general tab change the homepage,and try opening your browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put the speakers in pairing mode
Switch on blutooth on mobile phone
Wait for the phone to connect
Connect and play music

What according to you makes you a good candidate for customer service or technical support job? | Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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