Subject: Talkdesk Customer Newsletter - February 2022
From: Kieran King - Chief Customer Officer <[email-masked]>
To: [email-masked]
Date: Thu, 17 Feb 2022 14:08:01 -0600 (CST)

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Customer Newsletter, Feb 2022
As with the beginning of every new year, Talkdesk and our clients are in full strategic planning mode. Adaptability is a part of our company DNA, and 2022 is off to a very fast and innovative start! Both Talkdeskers and our customers have come away from those planning discussions with new learnings, new ideas, and new perspectives that are inspiring our engagement for the rest of the year.

We continue to look to the future at Talkdesk, as we prepare with our customers for the 
extraordinary. All along the way, we'll continue to share exciting solutions, best practices and answers to your biggest challenges. One challenge top of mind for our customers is heightening customer retention. To address that challenge, I'd like to share The future of customer loyalty report <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGCqEUrf5j62eEXETvoMrpKSJShPRakysguT5Tt1HlDROhDVTXlkRNO3RFm9kl6MUiR_UXm6Qk=> from Talkdesk Research™. This report is based on three global quantitative online surveys of customer experience (CX) professionals and consumers, and explores the landscape of customer loyalty and the role of the contact center in building and maintaining loyalty. I hope it serves you well as you plan for the year ahead!
Kieran King, Chief Customer Officer
Innovation at Talkdesk never stops, and we are getting ready to unveil another set of exciting new products, features, and services that will advance your CX strategy and operations.

As the Spring '22 release approaches, our engineering teams are building out new capabilities across the entire Talkdesk platform, including digital channels, agent productivity, case management, and analytics.

Join our webinar on March 24 at 10:00 a.m. PT / 1:00 p.m. ET to be the first to hear about all of the advancements and how you can use them to develop your contact center of the future. Can't make it? Register anyway, and we will send you the slides and recording. Looking forward to seeing you there!
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Hear from Stefanie Baszulewski, Senior Manager CX Europe at Lemonade, about how she builds empathy and connection across global CX teams at Lemonade. CX in the insurance space differs from other industries - when people call in they are usually quite anxious, and in these situations, the team needs to provide a high level of empathy on top of walking through the solutions their customers require. Talkdesk CX Cloud helps Lemonade achieve that empathetic, knowledgeable response across the CX team. Reporting helps identify top performers within the organization and allows their actions to be replicated with other agents. As Lemonade scales to larger teams, greater call volumes, and more geographies, the CX team can build interactive voice recordings and workflows in Talkdesk to route calls to the right people faster.
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We are thrilled to announce our first community roundtable, an exclusive conversation with Zeus Kerravala, Founder and Principal Analyst at ZK Research. Zeus will discuss strategies for finding new talent while retaining existing agents, and the role the great resignation can play in transforming your contact center. Join Zeus and Talkdesk Vice President of Customer & Partner Marketing, Peri McDonald, on Thursday, March 10 at 10:00 a.m. PT / 1:00 p.m. ET to discuss the opportunities inherent in today’s job market and various agent engagement strategies. 

Register and attend this community-exclusive session <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGCqEUrgEF7t7vMF7Ci90hEz_V6hXs6pRHYvXnGs_Je1NZPF-wgsyKjKMdI1SGgpbVHTmyQMgM=> and receive a $25 meal gift card to enjoy whenever the need to snack strikes. And, one attendee who submits a question live will be randomly selected to win a pair of Oculus Quest 2 headsets - one for you and one to give to an amazing agent!! Register today. <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGCqEUrgEF7t7vMF7Ci90hEz_V6hXs6pRHYvXnGs_Je1NZPF-wgsyKjKMdI1SGgpbVHTmyQMgM=>

This session is for Talkdesk Community Members only! Not sure if you’re a member? You can request a password here <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGCqEUrf8PT7VDSrGnlHFhZuubCyvs8bvs_Z4o06mzqVOKQo_Qx4zay9JpRfn3oeBWLIFGF0ys=> (remember, your username is your work email + .c.community) or email your CSM or [email-masked] <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGCqEUrf3Q5JPWv98Sbhh9uc6v3Cb_annvIag4vbYCWioyENZgLhYmuk5xopk6C6UlFrNS0tfY=> to confirm. Need to sign up? Register for the community here <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGCqEUrgKgPfW033bpockIfBJMqS1HKlJ1Sfm3g0B93BTJ_EhEvKphVr1eg0Wau7qlGiuCCdyI=>, and we’ll send you a Sugarwish treat.
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We have more to share! Below are additional resources we thought you would be interested in as you plan for the future:

	- Join us <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGCqEUrf7pYGSziYFpgeAFKo3KnAFkjbXHttI2cLYrGU4Z75T0EQqoUTJal9WepfIovj97KxVA=> on Wednesday, February 23 at 
9:00 a.m. PT / 12:00 p.m. ET for an immersive, three-hour workshop on turning patient experience into a competitive advantage. Deepen your Talkdesk knowledge in just one day with industry experts from AWS and Talkdesk, featuring in-depth breakout sessions and a live product demo. Attendees will receive lunch, and the first 50 registrants will get an exclusive Talkdesk swag pack. We hope to see you there! <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGCqEUrf7pYGSziYFpgeAFKo3KnAFkjbXHttI2cLYrGU4Z75T0EQqoUTJal9WepfIovj97KxVA=>
	- We just launched our new Product Demo Program. Every Tuesday and Thursday, we’ll showcase a different Talkdesk product and share how you can take full advantage to craft exceptional experiences. Have 15 minutes? Choose the products that interest you the most and join us! <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGCqEUrgBafpvyQKTT-XKmuwyZeIaLdkkYz5DVbQF2J-Vog3dDPcb_fIrqYGrry3eGG3682j2g=>
	- Join us LIVE on Tuesday, March 1 at 1:00 p.m. PT / 4:00 p.m. ET as we explore the implications of insights revealed in Talkdesk Research’s latest report <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGCqEUrf5j62eEXETvoMrpKSJShPRakysguT5Tt1HlDROhDVTXlkRNO3RFm9kl6MUiR_UXm6Qk=>, The future of customer loyalty. Register now! <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGCqEUrf3wIyvTpQljJGphIw5oE5WEFlT5hkZgUrnMg0DP9X3pKzq4-sd1LjFBmyT7qWJMQoYs=>
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Resource Center <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGCqEUrf2FWaOld7Fnu0PK5LzBBm7RMYA33YnCsV5xmGX8CimUhz6VJI5p8LY2hy92aSQ-c1-g=>
Talkdesk Academy <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGCqEUrf0p8lCjVM5w_gAe5gaszZDZ2UoIlRUTeG-hS2MEzdJB5Snt1LP5i7hFSyH9sj3iKvv0=>
Talkdesk AppConnect <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGCqEUrf0qMl5SRHn-5RDTWZZvIHX_YyH41oXX4QO8Y-g3K9CbUsWU0uGoggJVCyJEcKJqPJcE=>
Talkdesk Knowledge Base
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