Subject: Tech Support Candidate - Ayush Upadhyay
From: Ayush Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Feb 2022 13:06:58 -0500

| | Tech Support Test

Name | Ayush Upadhyay
E-mail | [email-masked]
Phone Number | (121003) 7347716994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP
Router configuration, switch configuration, vlan, ios,bgp,eight, ospf

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Experis it private limited | Network engineer | Currently working | 25 k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a network engineer I first check my network connection if there is any issue with the network go to the command cmd and check ip is available or not if ip is not available so first I go to Cisco and do block unblock and scan Cisco if until we are not able to resolve the issue so I plug in or plug out the ethernet cable in mostly cases we get the connection by this process.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On the Bluetooth
2. Then on our cell phone Bluetooth and connect to the speaker.
3. We get an option for pair
4. Click on the pair and then we get the connection

What according to you makes you a good candidate for customer service or technical support job? | I like to talk with strangers and it's feels me good when resolve there issue so in that way it's make me good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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