Subject: Tech Support Candidate - Hemant Kalia
From: Hemant Kalia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Feb 2022 07:13:32 -0500

| | Tech Support Test

Name | Hemant Kalia
E-mail | [email-masked]
Phone Number | (91) 8219972643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nawada, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. Restart the device

Step 2. Make sure the internet connection is working proper.

- Check the router and optical fiber cable.

Step 3. Try to open another website, to get the
problem.

- the issue is coming from that website only?

Sept 4. Check it, if the website is down for every one or just for me

- Is it a server problem or device problem?

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Turn on the Bluetooth speaker.

Step 2. Turn Bluetooth on for the mobile phone.

Step 3. Pair both the devices, by seeing the name of Bluetooth speaker on connect panel of mobile phone.

Step 4. device connected.

What according to you makes you a good candidate for customer service or technical support job? | I believe I am good candidate for this role because as the company needs a person with good communication, interpersonal and problem solving ability with required technical skills, I believe can deliver in a quite good way.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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