Subject: Tech Support Candidate - Vivek Sharma
From: Vivek Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Feb 2022 06:56:47 -0500

| | Tech Support Test

Name | Vivek Sharma
E-mail | [email-masked]
Phone Number | (+91) 8791866613
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kalindi Kunj
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impresario Promotions | ProcurementExecutive | 09/01/2022 | 22000
Previous Employer 1 | Bipco | Procurement Engineer | 28/02/2021 | 20000
Previous Employer 2 | PMV Polytechnic | Teacher | 30/05/2016 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will try to reload
Then I will open in another browser
Third I will rectify the problem what is the main cause

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth on speaker
Now open bluetooth on the phone
Now search nearby devices
Select the name of the speaker
Connect with it and start

What according to you makes you a good candidate for customer service or technical support job?

I have a neautral tone
Polite behaviour
Good communication skills
Talking etiquettes

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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