Subject: Tech Support Candidate - Sameer Chauhan
From: Sameer Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Feb 2022 06:15:18 -0500

| | Tech Support Test

Name | Sameer Chauhan
E-mail | [email-masked]
Phone Number | (+91) 8279611277
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user I will follow these some steps -
1.Many basic problems can be solved simply by
restarting the device. So first I restart my device.

2.After that I will make sure that my internet connection is connected or not ?

3.If connection is connected then good. If it is not connected then it will be connected.

4.After connection I will open my browser and type in it. (www.ndtv.com)

5.I will make sure search result load properly or not. If it load properly then good otherwise I check website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Lists the steps to connect a Bluetooth speaker to our mobile phone -

1.Place the Bluetooth device in pairing mode.

2.On the mobile phone, open the setting app.

3.Select Bluetooth.

4.After this I will ensure that my mobile Bluetooth
functionally is switched on.  If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.

5.Scroll down to Other Devices and look for the Bluetooth speaker on the list.

6.When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.

What according to you makes you a good candidate for customer service or technical support job? | Yes, I am a good candidate for customer services or technical support job because i am soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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