Subject: Tech Support Candidate - Sakshi Govind Rao
From: Sakshi Govind Rao <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Feb 2022 03:19:51 -0500

| | Tech Support Test

Name | Sakshi Govind Rao
E-mail | [email-masked]
Phone Number | (91) 8318244318
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon sector 38
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FIS | Technical Support | N/A | 3LPA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll reload the page
2. I'll try again
3. I'll go to setting and check the network issue, if there is any I'll make changes.
4. I'll try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable the Bluetooth icon .
2. One the Bluetooth speaker
3. I'll pair my phone to speaker.

What according to you makes you a good candidate for customer service or technical support job? | According to me just listening to the problems and then acting on it  carefully makes a good candidate for technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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