Subject: Tech Support Candidate - Lokesh Dharia
From: Lokesh Dharia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Feb 2022 03:18:51 -0500

| | Tech Support Test

Name | Lokesh Dharia
E-mail | [email-masked]
Phone Number | (+91) 9899110293
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | - | - | - | -
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The Steps are-
1. I will Make sure my internet connection is working
fine.
2. Restart my Device
3. I will Check if the Website is down only for everybody or just me from different device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Place the Bluetooth device in pairing mode.
2. On the phone, Open settings option.
3. Navigate to Connected devices, and turn on the
Bluetooth toggle switch, if it's not enabled.
4. Select Bluetooth to view the options.
5. Select Pair new device to place the Bluetooth device in pairing mode
6. Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

1 - Detail knowledge about the product.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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