Subject: Tech Support Candidate - GAURAV KUMAR
From: GAURAV KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Feb 2022 03:07:16 -0500

| | Tech Support Test

Name | GAURAV KUMAR
E-mail | [email-masked]
Phone Number | (+91) 8755259010
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Aligarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

My steps to troubleshoot will be:
1.I will make sure that I entered the correct website name and then  I will read what is the error
2. If it is not connected to internet or wifi, then I will connect it with internet or wifi.
3. If it is connected with wifi or internet, I will make sure that is having an active connection and all the dues/ recharges are done.
4. If it has an active connection, then I will use troubleshoot connection given in windows.
5. Even after troubleshooting if it doesn't work, then I will try to advance trouble manually and look what can be the possible solution using common judgement.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps to connect a Bluetooth speaker to my mobile phone are:
1. Read the steps from the instruction manual of the speaker and open the Bluetooth connection of the speaker and then the mobile phone.
2. Pair the device . Using the steps given in the manual.
3. If the device is not listed after search, then try again till it gets paired.
4. Play music or audio.

What according to you makes you a good candidate for customer service or technical support job?

To be a good candidate, one should:
1. Have good listening skills and start analysing what might be the problem from the start keeping common problems in mind.
2. Always follow 80:20 rule, i.e, 80% of the problems are caused by 20% of things or events. Always keep these problems in mind.
3. Have good speaking skills. We should be effectively able to communicate the solution in an easy and simple to understand language.
4. Have patience. We should be able to understand that the customer might be frustrated and they might say something inappropriate therefore we must not loose our patience and we should reply professionally because the company's reputation is at stake. We should be able to repeat the solution again and again till the customer is satisfied.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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