Subject: Tech Support Candidate - Nanda Barik
From: Nanda Barik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Feb 2022 01:20:11 -0500

| | Tech Support Test

Name | Nanda Barik
E-mail | [email-masked]
Phone Number | (91) 7583993596
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Ticketing toll ,Office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers private ltd | Technical support engineer l2 | 28 February 2022 | 27000
Previous Employer 1 | Zensoft private ltd | Desktop support engineer l1 | 20 December 2020 | 24000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As an engineer first I check the network connection , if network connection is good, then i clear the browsing cache data. Then i try to open this site into another web browser because some of the site not working the all web browser .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First  Turn on your Bluetooth device and make it discoverable. If the bluetooth icon is pin on task bar then I could connect from there like add bluetooth otherwise I go to the start menu then type bluetooth then select the bluetooth setting from the list . turn on bluetooth and select the device which you pair .And then pair the device .after that it connect.
What according to you makes you a good candidate for customer service or technical support job? | Because I have what it takes to fill the requirements of this job - solve customer problems using my excellent customer service skills." "Because I have the experience and expertise in the area of customer support that is required in this position."
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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