Subject: Tech Support Candidate - GAURAV PARASHAR
From: GAURAV PARASHAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Feb 2022 00:54:29 -0500

| | Tech Support Test

Name | GAURAV PARASHAR
E-mail | [email-masked]
Phone Number | (0571) 7417787590
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Aligarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British telecommunications | Associate Network Designer | 23/08/2022 | 17400
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In the condition given above, when the user is not able to open a particular website.
1. Reboot the system
2. Making sure internet connection is in working condition
3. if the website is down
4. Change DNS Server address

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open settings in the all app section>open network>open Bluetooth> turn on bluetooth> make sure our bluetooth speaker is power on with Bluetooth connection> search for devices on the mobile screen> look for speaker icon in device tap/double tap on the device> connecting might be shown> our speakers are connected
What according to you makes you a good candidate for customer service or technical support job? | I have always been fascinated by technology, and i enjoy working with people.Its my hobby to solve the customers issue,and I enjoy troubleshooting other's issues
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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