Subject: Tech Support Candidate - Azhar Hussain
From: Azhar Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Feb 2022 00:28:24 -0500

| | Tech Support Test

Name | Azhar Hussain
E-mail | [email-masked]
Phone Number | (110093) 8527078278
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Wipro | Application support engineer | 14 August | 19700
Previous Employer 2 | Tech Mahindra | Customer support executive | October | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. See if the problem is on your end or there's.

2.  Browser a cached version of the page.

3. Disable add-ons and other interfering software.

4. Check another browser or incognito window .

5. Fix your DNS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.

2 touch and the  hold Bluetooth.

3 tab a new device if you don't find a new device check under available device or tab more refresh.

4.or we can follow on screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

1. If we can handle the  panic situation, only at the time we can become a good candidate for service or technical support role.

2. We should know about the process knowledge.

3. You should know about the technical knowledge as well .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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