Subject: Daily performance summary for LiveSalesman team for Feb 16th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Feb 2022 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 16th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 22 | 1 | 23
Mohiuddin Lsm | 0 | 1 | 22 | 2 | 25
Jok Kuol | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 2 | 1 | 3
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 3 | 5 | 1 | 9
Asma Alotaibi | 0 | 1 | 46 | 4 | 51
Faisal Abdullah | 0 | 1 | 45 | 1 | 47
Hasan Nour | 0 | 5 | 0 | 0 | 5
Naji Shabanh | 0 | 9 | 6 | 6 | 21
Rayan Suliman | 0 | 1 | 38 | 3 | 42
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 47 | 12 | 59
Doaa Almutawa | 0 | 0 | 26 | 7 | 33
Jaber Almarri | 0 | 0 | 35 | 9 | 44
Khaled Sufian | 0 | 0 | 14 | 4 | 18
Grand Total | 0 | 22 | 308 | 51 | 381

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 27
| Delivery Related | (blank) | 31
| | Damage during delivery | 1
| | Day of Delivery - Status | 8
| | Delayed Delivery (Furniture) | 16
| | Delivery Status | 20
| | Missing items\parts | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | (blank) | 3
| | Cancelation | 2
| | Refund for Other reason | 2
| | Refunds after Return | 2
Customer Services Total | | | 117
No Answer | No Answer | No Answer | 16
No Answer Total | | | 16
PreSales | Other Enquiry | Offers | 17
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 1
| | Using Shukran Points | 2
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 6
| | Product Specification | 6
PreSales Total | | | 38
Grand Total | | | 171

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1 | 2
Malek Hosan | 3 | 0 | 0 | 0 | 1 | 0 | 4
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 4 | 0 | 1 | 0 | 1 | 1 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 10 | 2 | 6 | 4 | 6 | 20 | 48
Malek Hosan | 0 | 4 | 0 | 3 | 0 | 5 | 12
Naji Shabanh | 12 | 4 | 7 | 5 | 2 | 6 | 36
Ali Ibraheem | 10 | 8 | 5 | 4 | 8 | 11 | 46
! Hassan Saeed | 0 | 0 | 0 | 1 | 4 | 2 | 7
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ali hazzaa | 1 | 1 | 1 | 2 | 2 | 2 | 9
Rayan Suliman | 3 | 1 | 3 | 0 | 3 | 4 | 14
Mohiuddin Lsm | 7 | 5 | 3 | 4 | 0 | 4 | 23
Khaled Sufian | 5 | 6 | 0 | 1 | 1 | 2 | 15
Doaa Almutawa | 11 | 0 | 5 | 1 | 3 | 0 | 20
Abdullah Abuthnain | 7 | 3 | 4 | 2 | 0 | 0 | 16
Asma Alotaibi | 6 | 1 | 0 | 5 | 0 | 0 | 12
Abdulqader Ahmed | 0 | 2 | 2 | 0 | 0 | 0 | 4
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Jaber Almarri | 12 | 0 | 1 | 0 | 0 | 0 | 13
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Faisal Abdullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 88 | 37 | 38 | 32 | 29 | 57 | 281

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Naji Shabanh | 5 | 0 | 0 | 0 | 1 | 1 | 7
Hasan Nour | 4 | 1 | 2 | 4 | 1 | 7 | 19
Ali Ibraheem | 1 | 2 | 2 | 1 | 0 | 1 | 7
Abdulqader Ahmed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Malek Hosan | 0 | 0 | 1 | 0 | 2 | 1 | 4
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 1 | 2
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 2 | 4
Ali Atef | 1 | 0 | 1 | 1 | 2 | 0 | 5
Jaber Almarri | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohiuddin Lsm | 4 | 0 | 0 | 0 | 1 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 2 | 1 | 0 | 0 | 4
Khaled Sufian | 0 | 1 | 0 | 0 | 0 | 0 | 1
Faisal Abdullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Rayan Suliman | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 21 | 4 | 8 | 7 | 9 | 14 | 63

Please feel free to reach out for any further clarifications.