Subject: Daily performance summary for LiveSalesman team for Feb 16th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Feb 2022 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 16th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 3 | 12 | 0 | 4 | 20
Raghwendra Pratap Singh | 0 | 3 | 59 | 0 | 1 | 63
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 1 | 4 | 15 | 0 | 4 | 24
Amir Aziz | 1 | 0 | 0 | 8 | 0 | 9
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 4
Mohammed Ali | 13 | 1 | 0 | 0 | 7 | 21
Abu Sufian | 0 | 6 | 28 | 0 | 0 | 34
Alhamzi Mohammed | 0 | 2 | 13 | 0 | 14 | 29
Aws Adra | 0 | 11 | 34 | 0 | 0 | 45
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 34 | 34
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 20 | 30 | 161 | 8 | 64 | 283

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Damage during delivery | 3
| | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 12
| | Delivery Status | 21
| | Missing items\parts | 1
| | Reschedule Delivery | 3
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 2
| | Refunds after Return | 1
Customer Services Total | | | 51
Mattress Related | Post-Sales | Comfort | 1
Mattress Related Total | | | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 2
| Other Enquiry | Store Availability | 8
| | Store Location | 1
| | Using Shukran Points | 2
| Product Related | (blank) | 3
| | Combo | 1
| | Product Specification | 31
PreSales Total | | | 48
Grand Total | | | 102

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 4 | 4 | 0 | 0 | 1 | 11
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 7 | 1 | 0 | 0 | 1 | 0 | 9
Mohammed Ali | 3 | 0 | 3 | 0 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 4 | 5 | 1 | 0 | 0 | 0 | 10
Jok Kuol | 2 | 1 | 1 | 0 | 0 | 0 | 4
Hasan Nour | 0 | 0 | 3 | 0 | 0 | 0 | 3
Grand Total | 18 | 11 | 12 | 0 | 2 | 1 | 44

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 1 | 3 | 2 | 29 | 36
Ankit Kumar | 8 | 0 | 4 | 1 | 0 | 24 | 37
Abu Sufian | 12 | 2 | 6 | 7 | 3 | 18 | 48
Jok Kuol | 5 | 0 | 1 | 2 | 5 | 8 | 21
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ahmed Omer | 0 | 0 | 7 | 2 | 0 | 6 | 15
Mosab Mohammed Abdalla Nasreldin | 7 | 1 | 2 | 3 | 0 | 3 | 16
Waseem Ahemad . Khan | 2 | 5 | 1 | 2 | 3 | 5 | 18
Alhamzi Mohammed | 3 | 5 | 0 | 1 | 1 | 4 | 14
Aws Adra | 11 | 0 | 2 | 0 | 1 | 1 | 15
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Raghwendra Pratap Singh | 4 | 1 | 3 | 3 | 0 | 0 | 11
Grand Total | 53 | 14 | 27 | 25 | 15 | 100 | 234

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 2 | 1 | 1 | 1 | 0 | 16 | 21
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 3 | 4
Jok Kuol | 3 | 0 | 2 | 1 | 2 | 6 | 14
Raghwendra Pratap Singh | 0 | 1 | 0 | 0 | 1 | 3 | 5
Abu Sufian | 0 | 0 | 0 | 0 | 2 | 1 | 3
Ahmed Omer | 11 | 0 | 0 | 1 | 0 | 2 | 14
Alhamzi Mohammed | 5 | 0 | 0 | 2 | 0 | 1 | 8
Aws Adra | 0 | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 1 | 0 | 0 | 1 | 1 | 0 | 3
Waseem Ahemad . Khan | 2 | 0 | 0 | 1 | 2 | 0 | 5
Grand Total | 24 | 2 | 3 | 7 | 9 | 34 | 79

Please feel free to reach out for any further clarifications.