Subject: Tech Support Candidate - Pramod Kumar
From: Pramod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Feb 2022 10:54:33 -0500

| | Tech Support Test

Name | Pramod Kumar
E-mail | [email-masked]
Phone Number | (0120) 8527656876
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sec 62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Porteck india infoservice put.ltd. | Technical Support Executive | Working | 30000
Previous Employer 1 | K4 Infotech put.ltd. | Technical Support Executive | Jan 2020 | 26000
Previous Employer 2 | Paytm | Technical Support Executive | July 2018 | 22000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Firt of all  I will check the Internet connection and then open a new tab and check if another website like Google.com is working or not.

2.if yes, then I will  clear the cookies and cache.

If not, I will open another browser and try to open the website.

If the website works in another browser then will check the browser settings and select no proxy on connection settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1. Open the Bluetooth of speaker then open the  Bluetooth of mobile phone and search the speaker name and then select the speaker.

What according to you makes you a good candidate for customer service or technical support job?

I am quick learner, self motivated and deterministic.

I always understand the customer need and fulfill the requirements of the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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