Subject: Tech Support Candidate - Soni Kumari
From: Soni Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Feb 2022 10:37:01 -0500

| | Tech Support Test

Name | Soni Kumari
E-mail | [email-masked]
Phone Number | (+91) 8953676606
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | Na | NA | NA
Previous Employer 2 | NA | NA | NA | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:Click on the menu button Fx89menuButton to open the menu panel.
2:Click History and select Clear Recent History
3:In the Time Range to clear
4: drop-down, select Everything.
5:Below the drop-down menu, select both Cookies and Cache.
6:Make sure other items you want to keep are not selected.
7:Click OK.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:Swipe down from the top of the screen.
2:Touch and hold Bluetooth .
3:Tap Pair new device. If you don't find Pair new device, 4:check under "Available devices" or tap More. Refresh.
5:Tap the name of the Bluetooth device you want to pair with your device.
6:Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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