Subject: Tech Support Candidate - Avinash Kamble
From: Avinash Kamble <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Feb 2022 04:36:05 -0500

| | Tech Support Test

Name | Avinash Kamble
E-mail | [email-masked]
Phone Number | (91) 8483051234
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Comvault Backup, AD, DHCP, NETSKOPE, SCCM, Titus, Office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM | L2 Engineer | after 1 month | 25000
Previous Employer 1 | Constacent consulting PVT.LTD | Desktop support Engineer | 07/2021 | 17000
Previous Employer 2 | Progressive Infovision | Desktop support Engineer | 06/2020 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The problem only happens with certain websites
If you see any of these error messages, it might just be a problem with Firefox's cache:

The connection was interrupted
The connection was reset
The connection has timed out
Try clearing Firefox's cookies and cache
Do these steps and then reload the website you're having trouble with.

Click on the menu button Fx89menuButton to open the menu panel.
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.
If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes

Please list the steps to connect a Bluetooth speaker to your mobile phone.

How to Connect a Bluetooth Speaker to an Android Phone
Same as with an iPhone, the process of connecting a Bluetooth speaker to an Android device only needs to happen one time. Once a Bluetooth speaker is successfully paired to your device, it should automatically connect each time it is powered on.

Open the Settings app.

Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.

Screenshots from an Android device showing the Bluetooth toggle switch
Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing mode.

Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.

Make sure the Bluetooth speaker is in pairing mode during this time.

Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | What makes me an ideal candidate for a customer service job is my sincerity and commitment to deliver excellence. This taught me a very crucial realization... that the every service is reflection of a company's vision and mission. My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles. I always make it my goal to personalize my interaction with customers to maintain and create new relationships.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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