Subject: FW: Due time
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Wed, 16 Feb 2022 07:02:26 +0000

Hi Ashish,

I think the due time app is not working correctly at the moment.

This ticket #200620 has no due date set, its SLA will be reached in 24h, but the due time ran yesterday at 17:00 CET. Could you please check?

It's possible that the due date was set to that date before, but changing the type to incident and following the automatic SLA should override it.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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From: EPOS Global Support <[email-masked]>
Sent: 15. februar 2022 17:00
To: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Due time
Importance: High

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Due time

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Ticket #
200620
Status
Open
Requester
Daniella Moore
CCs
-
Group
EPOS L2
Assignee
Heta Nyrhinen
Priority
High
Type
Incident
Channel
By Mail

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[YYLY6L-VZZP]Ticket-Id:200620Account-Subdomain:eposaudio