Subject: Tech Support Candidate - Naina Yadav
From: Naina Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Feb 2022 01:13:43 -0500

| | Tech Support Test

Name | Naina Yadav
E-mail | [email-masked]
Phone Number | (91) 7701917715
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hi3 technologies limited | TEchnical Executive | presently working | 42000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart the devicce
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
2. Make sure internet connection works
3.Check if the website is down for everybody or just for me
4.It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

Open your preferred browser, and visit a website checker page, such as "Down for Everyone or Just Me".
On the site, type in the website address you're having problems reaching, then then push Enter or Return.
Site Down
On the site, type in the website address you're having problems reaching, then then push Enter or Return.
Site UP
If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open your phone's Settings app.

2.Tap Connected devices ">" Connection preferences ">" Bluetooth. If you don't see "Connection preferences," go to the next step.

3.Make sure Bluetooth is turned on.

4.In the list of paired devices, tap a paired but unconnected device.

5.When your phone and the Bluetooth device are connected, the device shows as "Connected".

What according to you makes you a good candidate for customer service or technical support job?

1. The candidate has a passion for technical support

2.The candidate comes off as honest and sincere

3.The candidate understands the bigger purpose of technical support
“I decided to go into technical support because I’ve been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who’ve run into a problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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