Subject: Daily performance summary for LiveSalesman team for Feb 15th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Feb 2022 09:01:23 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 15th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 4 | 2 | 6 | 0 | 9 | 21
Raghwendra Pratap Singh | 0 | 1 | 43 | 0 | 2 | 46
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 42 | 42
Amir Aziz | 1 | 0 | 0 | 21 | 0 | 22
Jok Kuol | 1 | 1 | 15 | 0 | 7 | 24
Syed Ataullah | 8 | 0 | 0 | 0 | 0 | 8
Abu Sufian | 0 | 3 | 29 | 0 | 1 | 33
Alhamzi Mohammed | 0 | 1 | 5 | 0 | 11 | 17
Ankit Kumar | 0 | 9 | 20 | 0 | 0 | 29
Aws Adra | 0 | 8 | 34 | 0 | 0 | 42
Waseem Ahemad . Khan | 0 | 2 | 7 | 0 | 9 | 18
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 27 | 159 | 21 | 83 | 308

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 11
| Delivery Related | Damage during delivery | 1
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 6
| | Delivery Status | 16
| | Missing items\parts | 3
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 2
Customer Services Total | | | 51
Mattress Related | Post-Sales | Sagging | 1
Mattress Related Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 4
| | Offers | 3
| | Store Availability | 10
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| Product Related | (blank) | 1
| | Pricing | 1
| | Product Specification | 55
PreSales Total | | | 80
Grand Total | | | 135

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 3 | 7 | 0 | 0 | 0 | 1 | 11
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 8 | 0 | 0 | 1 | 0 | 0 | 9
Mohammed Ali | 0 | 0 | 3 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 7 | 2 | 0 | 0 | 0 | 0 | 9
Jok Kuol | 3 | 1 | 0 | 0 | 0 | 0 | 4
Hasan Nour | 0 | 3 | 0 | 0 | 0 | 0 | 3
Grand Total | 21 | 13 | 3 | 1 | 1 | 1 | 40

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 11 | 3 | 5 | 0 | 1 | 23 | 43
Mohammed Ali | 0 | 1 | 2 | 1 | 1 | 29 | 34
Abu Sufian | 8 | 5 | 6 | 3 | 3 | 14 | 39
Jok Kuol | 2 | 1 | 0 | 4 | 5 | 8 | 20
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ahmed Omer | 0 | 0 | 8 | 3 | 0 | 7 | 18
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 3 | 1 | 0 | 5 | 15
Waseem Ahemad . Khan | 8 | 3 | 0 | 3 | 2 | 6 | 22
Alhamzi Mohammed | 5 | 2 | 0 | 0 | 3 | 4 | 14
Raghwendra Pratap Singh | 2 | 1 | 3 | 4 | 0 | 1 | 11
Aws Adra | 7 | 1 | 2 | 0 | 2 | 0 | 12
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 49 | 17 | 29 | 20 | 17 | 99 | 231

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohammed Ali | 4 | 1 | 1 | 0 | 1 | 15 | 22
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 4 | 5
Jok Kuol | 3 | 1 | 1 | 2 | 3 | 7 | 17
Raghwendra Pratap Singh | 0 | 1 | 0 | 2 | 0 | 4 | 7
Ahmed Omer | 12 | 0 | 1 | 0 | 0 | 2 | 15
Murtaza Kutiyanawala | 1 | 0 | 0 | 1 | 1 | 2 | 5
Aws Adra | 0 | 0 | 0 | 1 | 1 | 1 | 3
Waseem Ahemad . Khan | 2 | 0 | 0 | 1 | 2 | 0 | 5
Alhamzi Mohammed | 3 | 0 | 0 | 1 | 0 | 0 | 4
Grand Total | 26 | 3 | 3 | 9 | 8 | 36 | 85

Please feel free to reach out for any further clarifications.