Subject: English Language Test - MARCUS NONE
From: MARCUS NONE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Feb 2022 06:28:53 -0500

| | Foreign Language Screening Test

Name | MARCUS NONE    /  (91) 9667027348    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting the customer service department of our company. we are very sorry for any inconveniences you may have encountered dealing with us.

regarding your order we would like to tell you that we already shipped it to the courier for delivery the same day of the purchase. And as per the courier you provided an incorrect address reason why the courier is unable to deliver the item.

What you have to do is to contact the courier provide a correct delivery address and schedule a new delivery date.

Thank you again for contacting the customer service department of our company.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thank you for contacting the customer care department of our company. we are very sorry for any inconveniences you might have encountered dealing with us.

we have read and understood your request, we will leave a clear note on it and forward it to the relevant department. Rest assure that they will get back to you as soon as possible with a favorable response on phone or email.

Thank you again for contacting the customer care department of our company.

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