Subject: Re: [SweetHawk] Re: Due time was set yesterday to Due date 2022-02-15 ...
From: Ashish Dabral <[email-masked]>
To: SweetHawk <[email-masked]>
Date: Tue, 15 Feb 2022 04:05:12 -0700 (MST)

Hello, 

Due time was 11:00 

Timezone was UTC 

However, The email was sent at 23:59 UTC 

Regards, 
Ashish Dabral 

From: "SweetHawk" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, February 15, 2022 3:31:57 PM 
Subject: [SweetHawk] Re: Due time was set yesterday to Due date 2022-02-15 ... 

##- Please type your reply above this line -## 

Your request ( [ https://support.sweethawk.com/hc/requests/17131 | #17131 ] ) has been updated. To add additional comments, reply to this email. 

Michael Emmerson (SweetHawk) 

Feb 15, 2022, 21:01 GMT+11 
Hi Ashish, 

Thanks for your inquiry. 

It's important to note that the Due Date field is native to Zendesk and while it does contain a "time" value, it is not the time the app uses. These would be the Date Time and Due Time Zone ticket fields which are added by the app. 

If you can confirm the value of these two fields on this ticket, I would be happy to take a look. 

Michael 

			

Ashish Dabral 

Feb 15, 2022, 20:07 GMT+11 
Hello Team, 

The due date was set for the 15th of Feb at 11:00 UTC. Please check the screenshot below 

However, the Ticket is due now automated email was sent at 23:59 on 14th Feb. Please check the screenshot below 

Regards, 
Ashish Dabral 

			

Ashish Dabral 

Feb 15, 2022, 19:59 GMT+11 

Due time was set yesterday to Due date 2022-02-15 11:00:00 UTC. Ticket is due now automated email was sent at 23:59 on 14th Feb. May I know the reason 

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Submitted from: [ https://support.sweethawk.com/hc/en-us/search?utf8=%E2%9C%93&query=due+time+did+run+earlier | https://support.sweethawk.com/hc/en-us/search?utf8=%E2%9C%93&query=due+time+did+run+earlier ] 

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