Subject: [SweetHawk] Re: Due time was set yesterday to Due date 2022-02-15 ...
From: "Michael Emmerson (SweetHawk)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Tue, 15 Feb 2022 10:01:57 +0000

##- Please type your reply above this line -##

Your request (#17131) has been updated. To add additional comments, reply to this email.
----------------------------------------------

Michael Emmerson, Feb 15, 2022, 21:01 GMT+11

Hi Ashish,

Thanks for your inquiry.

It's important to note that the **Due Date** field is native to Zendesk and while it does contain a "time" value, it is not the time the app uses. These would be the **Date Time** and **Due Time Zone** ticket fields which are added by the app.

If you can confirm the value of these two fields on this ticket, I would be happy to take a look.

Michael

----------------------------------------------

Ashish Dabral, Feb 15, 2022, 20:07 GMT+11

Hello Team,

The due date was set for the 15th of Feb at 11:00 UTC. Please check the screenshot below

 ![](https://support.sweethawk.com/attachments/token/dY1rmhPWxC1JWp6FL4cIj4ZNy/?name=26013.899999976158)

However, the Ticket is due now automated email was sent at 23:59 on 14th Feb. Please check the screenshot below

 ![](https://support.sweethawk.com/attachments/token/jgps110l0qtH1A02AqqT96KJ1/?name=178749.59999999404)

Regards,
Ashish Dabral

----------------------------------------------

Ashish Dabral, Feb 15, 2022, 19:59 GMT+11

Due time was set yesterday to Due date 2022-02-15 11:00:00 UTC. Ticket is due now automated email was sent at 23:59 on 14th Feb. May I know the reason

------------------
Submitted from: https://support.sweethawk.com/hc/en-us/search?utf8=%E2%9C%93&query=due+time+did+run+earlier

--------------------------------
This email is a service from SweetHawk.

[L78KLR-P55P]