Subject: RE: Talkdesk/Zendesk test
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Tue, 15 Feb 2022 08:17:45 +0000

Hello Ashish,

Thank you for the quick test.

@Josephine Veena Dorairaj (JVDO)<mailto:[email-masked]> Could you please raise this with Talkdesk.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>
eposaudio.com<https://www.eposaudio.com/> * Follow us here
<https://www.facebook.com/eposenterprise>   <https://twitter.com/eposaudio>    <https://www.linkedin.com/company/eposaudio>    <https://www.instagram.com/eposaudio/>    <https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>

From: Ashish Dabral <[email-masked]>
Sent: 15. februar 2022 09:16
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: Re: Talkdesk/Zendesk test

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Heta,

I have tested this and found that the second ticket was created under @example.org.

Ticket number - 203483, 203485

This is the second account which I created with the same contact number - https://eposaudio.zendesk.com/agent/users/1268580933350/requested_tickets

Regards,
Ashish Dabral

________________________________
From: "hnyr" <[email-masked]<mailto:[email-masked]>>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 15, 2022 1:11:19 PM
Subject: Talkdesk/Zendesk test

Hi Josephine and Ashish,

Could you please conduct a test for the following scenario today:

  *   Call one of our support lines from a phone number that is not present as a contact in Talkdesk and Zendesk yet.
  *   Check if account and ticket with the email format [email-masked]<mailto:[email-masked]> is created.
  *   Create a second account in Zendesk with the same phone number.
  *   Make another call from the same number and check under which account the ticket is created (the @example.org or the other account you created).

Please let me know, if you have any questions.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7Cdcaccacb0bc54a1d294b08d9f05b607a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637805097525989386%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=vMpJXDZNLgR%2BfnuVxdqKO5ic2TAu5Yl9FUm87zDzDNE%3D&reserved=0>
eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7Cdcaccacb0bc54a1d294b08d9f05b607a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637805097525989386%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=EKL3f6Y2FtDXfqejyZA2KMaJD8DDT5TG6VrvR%2BaigZY%3D&reserved=0> * Follow us here
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Chnyr%40eposaudio.com%7Cdcaccacb0bc54a1d294b08d9f05b607a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637805097525989386%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=0BjP88Sa%2Bc4wqoUqyM%2BT3k%2Bercu4khgh8ZfipZYg9ws%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio&data=04%7C01%7Chnyr%40eposaudio.com%7Cdcaccacb0bc54a1d294b08d9f05b607a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637805097526145615%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=5k9diY%2BpMd1JsHBBZ8kTan6Gn8zaVxZW76Ob5rmqGPg%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio&data=04%7C01%7Chnyr%40eposaudio.com%7Cdcaccacb0bc54a1d294b08d9f05b607a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637805097526145615%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=NKNz78QvTJ5WRTv5o%2Bsb4txgzvowNdOMBA3A%2Fhvr8YQ%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Chnyr%40eposaudio.com%7Cdcaccacb0bc54a1d294b08d9f05b607a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637805097526145615%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=eEDce0bgxAwhcAxVFTNGkJbcu4Rwfq4qQPezZHozp0o%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Chnyr%40eposaudio.com%7Cdcaccacb0bc54a1d294b08d9f05b607a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637805097526145615%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=dO0m11kN40SW9%2FNMX7AGzv5qoEuX4AIVnxjf3o4fH%2Fg%3D&reserved=0>