Subject: Tech Support Candidate - laxmi kumar sah
From: laxmi kumar sah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Feb 2022 03:17:37 -0500

| | Tech Support Test

Name | laxmi kumar sah
E-mail | [email-masked]
Phone Number | (110076) 7338264956
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sarita Vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Webhelp India pvt ltd | Contact Centre Associate | 1 month notice period | 21175
Previous Employer 1 | CMS IT | L1 trainee Engineer | |
Previous Employer 2 | Blackbuck india pvt ltd | sales | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try another browser.
2. If you're using Firefox or Chrome
then try Internet Explorer.
3. Use the IP address 192.168.0.1 Alter that your host file type and Check to see if you've blocked the site.
4. Change your DNS server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1: open bluetooth to your phone
Step2: Turn on your Bluetooth Speaker
Step3: Select your device and press on your device and click connect.
step4: you will get notification your device is connected.

What according to you makes you a good candidate for customer service or technical support job?

product knowledge. ...

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |