Subject: Re: Talkdesk/Zendesk test
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Date: Tue, 15 Feb 2022 01:15:47 -0700 (MST)

Hello Heta, 

I have tested this and found that the second ticket was created under @example.org. 

Ticket number - 203483, 203485 

This is the second account which I created with the same contact number - https://eposaudio.zendesk.com/agent/users/1268580933350/requested_tickets 

Regards, 
Ashish Dabral 

From: "hnyr" <[email-masked]> 
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, February 15, 2022 1:11:19 PM 
Subject: Talkdesk/Zendesk test 

Hi Josephine and Ashish, 

Could you please conduct a test for the following scenario today: 

    * Call one of our support lines from a phone number that is not present as a contact in Talkdesk and Zendesk yet. 
    * Check if account and ticket with the email format [ mailto:[email-masked] | [email-masked] ] is created. 
    * Create a second account in Zendesk with the same phone number. 
    * Make another call from the same number and check under which account the ticket is created (the @example.org or the other account you created). 

Please let me know, if you have any questions. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen (HNYR) 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

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