Subject: Daily Report - 14/02/2022
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: ashish dabral <[email-masked]>
Date: Tue, 15 Feb 2022 00:56:55 -0700 (MST)

Hi All, 

PFB the daily report for yesterday. 

014/01/2022 																											
		Today's Queue 		Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Total Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	2 	6 	45 	53 	68 	26 	30 	15 	10 	1 	0:20:00 	114 	01:22:53 	03:51:21 	00:43:00 	00:00:58 	03:12:39 	09:10:51 	P 	4.50 	4 	123 	6 	117 	0 	0 	NA 
Bharat Bhattacharya 	0 	6 	45 	51 	43 	7 	5 	16 	0 			64 	00:39:01 	06:02:53 	01:04:27 	00:00:00 	01:36:03 	09:22:24 	P 	3.70 	10 
Shivangi Bhattacharya 	0 	14 	44 	58 	45 	32 	26 	9 	6 			80 	00:26:55 	07:27:38 	01:00:06 	00:03:03 	01:14:32 	10:12:14 	P 	3.40 	10 
Grace Boussi 	0 	39 	22 	61 								0 							A 	4.00 	6 
Denisa Magda 	0 	11 	19 	30 	20 	6 	6 	7 	3 			33 	00:31:58 	03:51:36 	00:02:09 	00:00:00 	00:30:18 	04:56:01 	P 	3.63 	8 
Ismael Zakaria 	0 	31 	22 	53 	16 	16 	14 	3 	1 	5 	0:14:00 	38 	00:45:13 	03:49:39 	03:31:17 	00:00:00 	00:50:42 	08:56:51 	P 	4.80 	5 
Rosette Modiri 	0 	29 	26 	55 	20 	9 	11 	4 	4 	1 	0:12:00 	36 	00:09:33 	06:28:21 	01:21:15 	00:00:00 	00:45:52 	08:45:01 	P 	4.43 	7 
Taha Amir 	0 	44 	9 	53 								0 							A 	3.43 	14 
Adelina Paula Bartes 	0 	20 	32 	52 	25 	9 	5 	10 	7 	5 	0:11:00 	45 	00:53:23 	05:19:08 	07:40:55 	00:00:00 	00:57:05 	14:50:31 	P 	3.80 	10 
Sebastian Coldea 	0 	13 	27 	40 	39 	16 	9 	4 	2 	1 	0:14:00 	53 	00:34:22 	06:15:09 	01:10:38 	00:00:00 	01:00:15 	09:00:24 	P 	4.20 	15 
Sven Thiele 	0 	10 	30 	40 	27 	16 	11 	9 	4 			47 	00:45:15 	06:43:57 	01:17:07 	00:00:00 	01:15:38 	10:01:57 	P 	4.00 	16 
Ritesh Kumar 	0 	27 	29 	56 	23 	3 	1 	6 	2 	1 	0:11:00 	31 	01:18:37 	02:33:37 	01:14:21 	00:00:00 	00:42:18 	05:48:53 	P 	2.75 	4 
AJ Hurry 	0 	10 	41 	51 	43 	16 	5 	15 	1 	3 	0:20:00 	66 	01:35:41 	04:14:03 	01:30:45 	00:00:02 	01:06:32 	08:27:03 	P 	4.25 	12 
Bharat Bhushan 	0 	23 	23 	46 	18 	4 	3 	4 	3 	1 	0:21:00 	26 	00:08:33 	02:32:58 	00:48:34 	00:00:00 	00:41:50 	04:11:55 	P 	4.88 	8 
Pravesh Singh 	0 	0 	21 	21 	23 	14 	8 	7 	1 	2 	0:19:00 	40 	00:17:06 	05:25:39 	01:54:17 	00:00:00 	01:06:52 	08:43:54 	P 	4.80 	10 
Manish Sharma 	0 	13 	15 	28 	10 	1 						10 									
Aparna Jain 	1 	82 	182 	265 	107 	111 	0 	3 	1 			110 	00:03:08 	00:00:00 	03:23:30 	00:00:00 	00:10:09 	03:36:47 	P 	4.33 	45 
Daniele Castiglioni 	17 	109 	129 	255 								0 							P 	4.06 	33 

Regards, 
Pritish Nandi