Subject: Talkdesk/Zendesk test
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 15 Feb 2022 07:41:19 +0000

Hi Josephine and Ashish,

Could you please conduct a test for the following scenario today:

  *   Call one of our support lines from a phone number that is not present as a contact in Talkdesk and Zendesk yet.
  *   Check if account and ticket with the email format [email-masked]<mailto:[email-masked]> is created.
  *   Create a second account in Zendesk with the same phone number.
  *   Make another call from the same number and check under which account the ticket is created (the @example.org or the other account you created).

Please let me know, if you have any questions.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>
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