Subject: Tech Support Candidate - Ashish Ojha
From: Ashish Ojha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Feb 2022 00:53:33 -0500

| | Tech Support Test

Name | Ashish Ojha
E-mail | [email-masked]
Phone Number | (91) 9667687464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Currently I am living in my home town
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
Basic Windows Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VDA Infosolution Pvt. Ltd | Technical Associate | Working | 15000+ Shift allowence
Previous Employer 1 | Exl service.com | Desktop support Engineer / Service desk Engineer | July 2021 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | firstly we will check Internet connection.Then We will clear browser history from basic and advance section. After that we can check ping connectivity with this website through the command prompt. Then check DNS and firewall connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Put the speaker in pairing mode
2. Switch on bluetooth on mobile phone
3.wait for the phone connect

What according to you makes you a good candidate for customer service or technical support job?

I have good technical knowledge and User handling skills

My work is  Desktop support engineer as well as Service desk Engineer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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