Subject: Daily performance summary for LiveSalesman team for Feb 14th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Feb 2022 09:05:22 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 14th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 2
Ali hazzaa | 0 | 2 | 39 | 2 | 43
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 6 | 0 | 2 | 0 | 8
Abdulqader Ahmed | 0 | 6 | 4 | 0 | 10
Syed Ataullah | 1 | 1 | 0 | 0 | 2
Amir Aziz | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ali Atef | 0 | 14 | 0 | 0 | 14
Mohiuddin Lsm | 0 | 3 | 11 | 8 | 22
! Hassan Saeed | 0 | 0 | 4 | 0 | 4
Ali Ibraheem | 0 | 0 | 40 | 4 | 44
Asma Alotaibi | 0 | 0 | 45 | 3 | 48
Doaa Almutawa | 0 | 0 | 51 | 12 | 63
Faisal Abdullah | 0 | 0 | 17 | 1 | 18
Jaber Almarri | 0 | 0 | 37 | 9 | 46
Khaled Sufian | 0 | 0 | 18 | 6 | 24
Naji Shabanh | 0 | 0 | 5 | 8 | 13
Rayan Suliman | 0 | 0 | 36 | 2 | 38
Grand Total | 7 | 29 | 309 | 55 | 400

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 42
| Delivery Related | (blank) | 19
| | Damage during delivery | 1
| | Day of Delivery - Status | 37
| | Delayed Delivery (Furniture) | 20
| | Delayed Delivery (HH) | 3
| | Delivery Status | 33
| | Missing items\parts | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 7
| | Return Request Initiation | 2
Customer Services Total | | | 176
Live Sales | Pre-Sale | Promotion guide | 1
Live Sales Total | | | 1
No Answer | (blank) | (blank) | 1
| No Answer | (blank) | 3
No Answer Total | | | 60
No Answer | No Answer | No Answer | 56
PreSales | (blank) | (blank) | 2
| Other Enquiry | (blank) | 3
| | Offers | 23
| | Payment Methods | 2
| | Promo Code | 1
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 6
| | Product Specification | 21
PreSales Total | | | 59
Grand Total | | | 296

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 0 | 0 | 0 | 1 | 0 | 2
Malek Hosan | 2 | 0 | 0 | 1 | 0 | 0 | 3
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 1 | 0 | 1 | 1 | 0 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 11 | 5 | 9 | 2 | 25 | 52
Malek Hosan | 4 | 0 | 1 | 5 | 1 | 6 | 17
Naji Shabanh | 10 | 6 | 3 | 1 | 0 | 8 | 28
Ali Ibraheem | 7 | 4 | 1 | 2 | 5 | 6 | 25
Alhamzi Mohammed | 2 | 1 | 0 | 0 | 1 | 1 | 5
Ali hazzaa | 5 | 3 | 2 | 5 | 2 | 4 | 21
Rayan Suliman | 2 | 4 | 0 | 2 | 2 | 2 | 12
Mohiuddin Lsm | 11 | 4 | 2 | 1 | 1 | 3 | 22
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Khaled Sufian | 14 | 0 | 0 | 0 | 4 | 0 | 18
! Hassan Saeed | 0 | 0 | 1 | 0 | 4 | 0 | 5
Doaa Almutawa | 10 | 5 | 0 | 3 | 1 | 0 | 19
Abdullah Abuthnain | 5 | 4 | 2 | 0 | 0 | 0 | 11
Asma Alotaibi | 7 | 0 | 5 | 0 | 0 | 0 | 12
Abdulqader Ahmed | 4 | 5 | 0 | 0 | 0 | 0 | 9
Jaber Almarri | 8 | 4 | 0 | 0 | 0 | 0 | 12
Faisal Abdullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 90 | 51 | 22 | 28 | 24 | 55 | 270

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 3 | 2 | 6 | 0 | 9 | 21
Ali Atef | 6 | 3 | 2 | 1 | 2 | 1 | 15
Abdulqader Ahmed | 3 | 2 | 0 | 0 | 3 | 4 | 12
Malek Hosan | 0 | 0 | 0 | 1 | 1 | 1 | 3
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 1 | 2
Naji Shabanh | 0 | 0 | 1 | 0 | 0 | 1 | 2
Jaber Almarri | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 1 | 0 | 0 | 0 | 4
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 10 | 6 | 9 | 7 | 17 | 63

Please feel free to reach out for any further clarifications.