Subject: Daily performance summary for LiveSalesman team for Feb 14th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Feb 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 14th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 4 | 3 | 16 | 0 | 2 | 25
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 1 | 2 | 29 | 0 | 4 | 36
Malek Hosan | 10 | 0 | 0 | 0 | 0 | 10
Abdulqader Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 3
Amir Aziz | 4 | 0 | 1 | 19 | 0 | 24
Mohammed Ali | 1 | 0 | 2 | 0 | 7 | 10
Abu Sufian | 0 | 9 | 32 | 0 | 0 | 41
Alhamzi Mohammed | 0 | 1 | 6 | 0 | 10 | 17
Ankit Kumar | 0 | 4 | 21 | 0 | 0 | 25
Aws Adra | 0 | 4 | 44 | 0 | 0 | 48
Raghwendra Pratap Singh | 0 | 1 | 39 | 0 | 0 | 40
Waseem Ahemad . Khan | 0 | 2 | 5 | 0 | 1 | 8
Ali Atef | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 23 | 26 | 195 | 19 | 24 | 287

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 5
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 6
| | Delivery Status | 27
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 8
| Refunds and Cancelations | Delay collection | 1
| | Refund for Other reason | 3
| | Refunds after Return | 4
| | Return item not received | 1
| | Return Request Initiation | 3
Customer Services Total | | | 66
Live Sales | Pre-Sale | Help placing new order | 2
Live Sales Total | | | 2
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 7
| Other Enquiry | (blank) | 2
| | Offers | 2
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 12
| Policy Related | Delivery Time | 3
| Product Related | (blank) | 3
| | Pricing | 1
| | Product Specification | 61
PreSales Total | | | 93
Grand Total | | | 162

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 5 | 4 | 0 | 0 | 1 | 0 | 10
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 1 | 0 | 0 | 3
Mohammed Ali | 0 | 3 | 1 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 7 | 1 | 0 | 0 | 0 | 0 | 8
Jok Kuol | 2 | 1 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 0 | 3 | 0 | 0 | 0 | 0 | 3
Grand Total | 16 | 12 | 1 | 1 | 2 | 0 | 32

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 4 | 5 | 3 | 1 | 2 | 24 | 39
Mohammed Ali | 0 | 1 | 3 | 0 | 1 | 29 | 34
Abu Sufian | 9 | 7 | 5 | 2 | 4 | 14 | 41
Jok Kuol | 2 | 2 | 5 | 3 | 3 | 6 | 21
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ahmed Omer | 0 | 8 | 3 | 0 | 1 | 7 | 19
Mosab Mohammed Abdalla Nasreldin | 4 | 2 | 1 | 2 | 1 | 4 | 14
Waseem Ahemad . Khan | 10 | 1 | 2 | 2 | 2 | 6 | 23
Alhamzi Mohammed | 7 | 0 | 0 | 3 | 1 | 4 | 15
Raghwendra Pratap Singh | 3 | 2 | 2 | 2 | 0 | 1 | 10
Aws Adra | 3 | 4 | 0 | 0 | 2 | 0 | 9
Grand Total | 42 | 32 | 24 | 15 | 17 | 97 | 227

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohammed Ali | 9 | 0 | 0 | 0 | 1 | 17 | 27
Ankit Kumar | 1 | 0 | 1 | 1 | 0 | 4 | 7
Jok Kuol | 3 | 2 | 2 | 1 | 4 | 8 | 20
Raghwendra Pratap Singh | 1 | 0 | 1 | 1 | 0 | 4 | 7
Ahmed Omer | 0 | 0 | 1 | 0 | 0 | 2 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 2 | 1 | 4
Aws Adra | 0 | 0 | 0 | 2 | 0 | 1 | 3
Waseem Ahemad . Khan | 1 | 0 | 0 | 2 | 1 | 0 | 4
Alhamzi Mohammed | 3 | 0 | 0 | 1 | 0 | 0 | 4
Grand Total | 19 | 2 | 5 | 9 | 8 | 38 | 81

Please feel free to reach out for any further clarifications.