Subject: RE: New ticket's aren't being opened
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pravesh Singh <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Ashish Dabral <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Mon, 14 Feb 2022 17:02:41 +0000

Hi Pravesh,

I have now unsuspended this account in Zendesk, but we must ensure that we are not closing any further tickets under this account as it is no customer number.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>
eposaudio.com<https://www.eposaudio.com/> · Follow us here
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From: Pravesh Singh <[email-masked]>
Sent: 14. februar 2022 17:55
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Pritish Nandi <[email-masked]>; Ashish Dabral <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: New ticket's aren't being opened

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Hello Heta,

Since we have blocked the user's email associated with the +1 860-577-9148, Zendesk isn't creating a new ticket if there is an incoming call from this number. I'm guessing, we might have also blocked this phone number as well. Could you please check this once?

Best regards,
Pravesh Singh