Subject: Tech Support Candidate - Praveen Kumar Dubey
From: Praveen Kumar Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Feb 2022 06:20:25 -0500

| | Tech Support Test

Name | Praveen Kumar Dubey
E-mail | [email-masked]
Phone Number | (+91) 9580190914
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaunpur Uttar Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
I have also worked on the ticketing tool and using my sql and I have knowledge programing language. I have knowledge in AWS and escalate issue other department team like development, DBA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | StayinFront India PVT LTD | L3 technical support | Today | 13720
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check what is error in website(www.ndtv.com) and after that we checked Internet connection and try to reopen website on another tab. And clear cache all the data on the history.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device

What according to you makes you a good candidate for customer service or technical support job? | Good Communication and Technical skills, customer focus, approach and engage, be polite and a good listener
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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