Subject: Jayway Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 14 Feb 2022 04:20:29 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R7K5OSGPMR (Jason ): There was no response after the initial one from customer and then he left the chat when asked about lead generation questions. 

Chat ID: R7S787HACH (Harsh ): Chat was handled exceptionally welland as per process guidelines. 

Chat ID: R7S7QAS7KD (Harsh ): Chat was handled pretty well however customer was still looking for all possible options to visit and was not sure/had not planned about it and then left the chat. 

Chat ID: R7T7AD5IGP (Harsh ): Traveller left the chat after initial response. 

Chat ID: R7T7BD8P5S (Harsh ): Chat was handled really well and as per process guidelines. 

Chat ID: R7U78JPXB0 (Harsh ): Traveller left the chat as he did not received answer to his direct question it seems. 

Chat ID: R7V76RH4RU (Harsh ): Incomplete chat, there was no response from customer after the first response for lead generation questions and then the chat was closed. 

Chat ID: R7V7OU4OEA (Harsh ): Incomplete chat traveller left the chat as he did not finalized the destinations it seems. 

Chat ID: R729K9L11T (Harsh ): Chat was perfectly really well and as process guidelines and expectations. 

Chat ID: R7T7BD8P5S (Shagufa ): Incomplete chat. traveller left the chat when he was asked about lead generation questions. 

No missed/abandoned chats 

Thanks and Regards, 

Amit