Subject: New Reply Received - No sound after update
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 14 Feb 2022 11:10:04 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  No sound after update  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Goodmorning,</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US">Just spoke tot the club owner and they still have the same issue.</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US">They run a dianostic tool and there were no issues.</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US">Can you please try to help him? His name is Dirjan and i’ll put his mailadress in this mail.</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US">Thnks in advance.</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US">Kind Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US">Jeanine</span></div>
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<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> donderdag 10 februari 2022 19:41<br>
<b>Aan:</b> Jeanine Schulenklopper &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: No sound after update</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Jeanine,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​Are there any additional questions?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks!<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5214" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5214</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Wed, 9 Feb at 4:45 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Jeanine,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Let's have them run a diagnostics test to be sure everything is working correctly. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please bring the iPad back online and follow the below steps to re-establish a connection with the Scheduler and detect any issues.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Tap the padlock to the top right of the App</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Enter your admin code</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Navigate to SETTINGS &gt; Version &gt; Run diagnostics 
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please let us know if the diagnostics test detects any errors and what those errors are.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Unfortunately, in the event of an AV issue, we cannot support since this Help Desk only supports the App, the content on the App, and the Scheduler. I would suggest having the
 partner reach out to their AV Installer to assist with their equipment. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Many thanks,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Julie</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5214" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5214</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Wed, 9 Feb at 2:38 AM
<span class="separator">, Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Team Virtual,</span></div>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica Neue"'>I got a call from Fitconcept in Grou. They miss sound after an update.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica Neue"'>They already removed and uploaded the virtual app again.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Other devices work with sound on their screen.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica Neue"'>What other tips could I give them.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Virtual account;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Jeanine</span></div>
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<span style="color:black">Met vriendelijke groet,<br>
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<b>Jeanine Schulenklopper</b></span><span style="font-size:10.0pt;color:black"><br>
</span><span style="color:black">Team Club Performance<br>
</span><span style="font-size:10.0pt;color:black"><br>
</span><a href="https://www.lesmills.com/nl/" title='"" ' rel="noreferrer"><span style="font-size:10.0pt;text-decoration:none"><img width="159" height="21" style="width:1.6547in;height:.2202in" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTY2MTY3NjQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.SnKwMNhmha6GaQOfBhuKTGlUH4HAAOwNtC5lcv0VQp4"></span></a><span style="font-size:10.0pt;color:black"><br>
<br>
</span><span style="color:black">Elzenweg 37<br>
5144 MB Waalwijk<br>
T: +31 (0)416 34 97 25  <br>
</span><span style="font-size:10.0pt;color:#0069B4"><a href="http://www.lesmills.nl" rel="noreferrer"><span style="font-size:11.0pt;color:black">www.lesmills.nl</span></a></span><span style="color:black"> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5214