Subject: Tech Support Candidate - Sanchay Bajpai
From: Sanchay Bajpai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Feb 2022 01:38:37 -0500

| | Tech Support Test

Name | Sanchay Bajpai
E-mail | [email-masked]
Phone Number | (+91) 7017257564
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Swami Constructions | Site Engineer | 31/05/19 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first i will check my internet LAN/WIFI is connected or not.
then i would check the connectivity or speed
then i would check for security protocol or cookies
then i would like to check the compatibility of the site suitable for browser if not then i will open site in a suggested browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Steps to connect Bluetooth speaker.
2) Put the speaker in pairing mode.
3) Switch on Bluetooth on mobile phone.
4) Wait for the phone to connect.
5) Connect and Play music.

What according to you makes you a good candidate for customer service or technical support job?

What makes me an ideal candidate for a customer service job is my sincerity and commitment to deliver excellence. This taught me a very crucial realization... that the every service is reflection of a company's vision and mission. My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles. I always make it my goal to personalize my interaction with customers to maintain and create new relationships.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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