Subject: Tech Support Candidate - Anjali Jha
From: Anjali Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Feb 2022 00:35:33 -0500

| | Tech Support Test

Name | Anjali Jha
E-mail | [email-masked]
Phone Number | (+91) 8802974292
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vaishali Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | pl sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Conneqt business solution | Team Lead | Till date | 28000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. we will check what is the error according to error we will take steps
2. we will check internet is working or not
3. we will check website name is correct or not
4  we will clear the history and cache of the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I need to go to Bluetooth Settings and pair either Bluetooth  speakers one by one. Once connected, tap the three-dot icon on the right and click on Advanced Settings. Toggle on the 'dual audio' option if not already turned on.

What according to you makes you a good candidate for customer service or technical support job?

Customer satisfaction
I have 7 plus years of experience in customer profile I am handling India's most prestigious client INCOMETAX OF INDIA with multiple  appreciation.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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