Subject: Daily performance summary for LiveSalesman team for Feb 13th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Feb 2022 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 13th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 0 | 0 | 34 | 5 | 39
Ali Atef | 0 | 5 | 0 | 0 | 5
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 3 | 28 | 3 | 34
Malek Hosan | 2 | 0 | 3 | 0 | 5
Syed Ataullah | 1 | 0 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdulqader Ahmed | 0 | 1 | 0 | 0 | 1
Ali Ibraheem | 0 | 2 | 17 | 4 | 23
Hasan Nour | 0 | 1 | 0 | 1 | 2
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Naji Shabanh | 0 | 1 | 8 | 5 | 14
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 38 | 16 | 54
Asma Alotaibi | 0 | 0 | 78 | 3 | 81
Faisal Abdullah | 0 | 0 | 3 | 0 | 3
Khaled Sufian | 0 | 0 | 27 | 13 | 40
Nojood Alotaibi | 0 | 0 | 4 | 0 | 4
Rayan Suliman | 0 | 0 | 43 | 4 | 47
Grand Total | 3 | 15 | 283 | 54 | 355

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 53
| Delivery Related | (blank) | 31
| | Damage during delivery | 1
| | Day of Delivery - Status | 19
| | Delayed Delivery (Furniture) | 26
| | Delayed Delivery (HH) | 2
| | Delivery Status | 7
| | Missing items\parts | 3
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 2
| | Return item not received | 1
| | Return Request Initiation | 2
Customer Services Total | | | 153
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer | No Answer | (blank) | 2
No Answer Total | | | 83
No Answer | No Answer | No Answer | 81
PreSales | Other Enquiry | (blank) | 1
| | Offers | 3
| | Promo Code | 1
| | Store Availability | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | (blank) | 11
| | Product Specification | 19
PreSales Total | | | 40
Grand Total | | | 277

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 1 | 0 | 0 | 0 | 1 | 0 | 2
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 1 | 1 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 12 | 6 | 10 | 6 | 6 | 27 | 67
Malek Hosan | 4 | 2 | 7 | 1 | 0 | 5 | 19
! Hassan Saeed | 0 | 0 | 1 | 0 | 4 | 1 | 6
Naji Shabanh | 6 | 7 | 3 | 0 | 1 | 9 | 26
Ali Ibraheem | 6 | 4 | 4 | 1 | 6 | 6 | 27
Alhamzi Mohammed | 3 | 1 | 0 | 0 | 1 | 1 | 6
Ali hazzaa | 7 | 6 | 2 | 5 | 4 | 7 | 31
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 2 | 2
Rayan Suliman | 5 | 3 | 0 | 3 | 3 | 3 | 17
Mohiuddin Lsm | 17 | 7 | 2 | 0 | 1 | 3 | 30
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 2 | 0 | 2
Khaled Sufian | 16 | 0 | 0 | 0 | 4 | 0 | 20
Abdulilah Alorefaj | 0 | 0 | 0 | 1 | 1 | 0 | 2
Doaa Almutawa | 3 | 2 | 1 | 2 | 2 | 0 | 10
Abdullah Abuthnain | 15 | 5 | 3 | 0 | 0 | 0 | 23
Asma Alotaibi | 3 | 5 | 1 | 0 | 0 | 0 | 9
Abdulqader Ahmed | 1 | 6 | 0 | 0 | 0 | 0 | 7
Jaber Almarri | 2 | 1 | 0 | 0 | 0 | 0 | 3
Grand Total | 100 | 55 | 34 | 19 | 35 | 64 | 307

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 1 | 1 | 2 | 5
Hasan Nour | 2 | 3 | 5 | 5 | 1 | 13 | 29
Naji Shabanh | 0 | 1 | 0 | 0 | 0 | 2 | 3
Abdulqader Ahmed | 3 | 0 | 0 | 0 | 4 | 4 | 11
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 1 | 2
Jaber Almarri | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ali Atef | 7 | 3 | 1 | 1 | 1 | 0 | 13
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 0 | 0 | 2
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 9 | 7 | 8 | 8 | 22 | 69

Please feel free to reach out for any further clarifications.