Subject: Tech Support Candidate - Ronit Kumar
From: Ronit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Feb 2022 23:31:35 -0500

| | Tech Support Test

Name | Ronit Kumar
E-mail | [email-masked]
Phone Number | (91) 9818072723
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida,  Gaur city
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Internet

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IENERGIZER IT Services Pvt Ltd | Moderator | Working | 31000
Previous Employer 1 | Amazon Development Centre | Customer Support Executive | November 2020 | 28000
Previous Employer 2 | Jindal Intellicom | Customer delight Support | Feb 2019 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first look for my internet connection,
If my net connection is fine, I will see and check for the error message I am getting.
Then, I will go with the Troubleshooting option I will get on the web page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch ON the Bluetooth speaker and  Bluetooth On my Mobile.
Then, I will scan for the available devices on my phone and once my mobile detects the Bluetooth speaker, I will proceed with the Connect option ( if Passcode is required, default passcode can be entered).

What according to you makes you a good candidate for customer service or technical support job?

I am a Technology driven person who has been involved in Designing and debugging of websites and also troubleshoot the IT network , whenever necessary.
I try to resolve most of my Technical Laptop and internet issue on my own (unless a dedicated support from service provider is not required), and so I can understand and work effrctively to resolve  other customers Technical issue.
I keep myself updated with latest Technology and try to use them personally as much I can.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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