Subject: Daily performance summary for LiveSalesman team for Feb 12th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Feb 2022 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 12th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 8 | 63 | 13 | 84
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 4 | 5 | 9 | 18
Abdulqader Ahmed | 0 | 2 | 0 | 0 | 2
Ali Atef | 0 | 9 | 0 | 0 | 9
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 3 | 26 | 4 | 33
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abdulilah Alorefaj | 0 | 0 | 88 | 0 | 88
Ali hazzaa | 0 | 0 | 23 | 1 | 24
Ali Ibraheem | 0 | 0 | 26 | 4 | 30
Asma Alotaibi | 0 | 0 | 79 | 2 | 81
Naji Shabanh | 0 | 0 | 7 | 1 | 8
Rayan Suliman | 0 | 0 | 42 | 3 | 45
Grand Total | 0 | 26 | 359 | 37 | 422

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 39
| Delivery Related | (blank) | 25
| | Damage during delivery | 1
| | Day of Delivery - Status | 25
| | Delayed Delivery (Furniture) | 13
| | Delayed Delivery (HH) | 2
| | Delivery Status | 21
| | Fresh fixing pending | 1
| | Missing items\parts | 3
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | (blank) | 7
| | Cancelation | 10
| | Refund for Other reason | 1
| | Return Request Initiation | 1
Customer Services Total | | | 158
No Answer | (blank) | (blank) | 1
| No Answer | (blank) | 2
| | No Answer | 84
No Answer Total | | | 87
PreSales | Other Enquiry | (blank) | 3
| | Offers | 9
| | Payment Methods | 3
| | Promo Code | 1
| | Store Availability | 5
| | Store Location | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | (blank) | 3
| | Product Specification | 27
PreSales Total | | | 54
Grand Total | | | 299

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 1 | 1 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 13 | 20 | 11 | 15 | 4 | 34 | 97
Malek Hosan | 10 | 4 | 7 | 1 | 1 | 6 | 29
! Hassan Saeed | 0 | 1 | 0 | 2 | 3 | 2 | 8
Naji Shabanh | 9 | 3 | 1 | 2 | 4 | 8 | 27
Ali Ibraheem | 7 | 2 | 3 | 1 | 6 | 4 | 23
Mohiuddin Lsm | 24 | 2 | 2 | 1 | 2 | 6 | 37
Waseem Ahemad . Khan | 0 | 0 | 0 | 2 | 2 | 1 | 5
Alhamzi Mohammed | 1 | 0 | 0 | 1 | 0 | 1 | 3
Ali hazzaa | 5 | 5 | 3 | 4 | 3 | 9 | 29
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
Rayan Suliman | 6 | 0 | 0 | 6 | 4 | 3 | 19
Doaa Almutawa | 9 | 0 | 1 | 7 | 0 | 1 | 18
Khaled Sufian | 3 | 0 | 0 | 1 | 3 | 0 | 7
Abdulilah Alorefaj | 0 | 1 | 1 | 0 | 1 | 0 | 3
Abdullah Abuthnain | 5 | 4 | 1 | 0 | 0 | 0 | 10
Jaber Almarri | 4 | 0 | 1 | 0 | 0 | 0 | 5
Asma Alotaibi | 2 | 6 | 0 | 0 | 0 | 0 | 8
Abdulqader Ahmed | 9 | 0 | 0 | 0 | 0 | 0 | 9
Grand Total | 107 | 48 | 31 | 43 | 33 | 78 | 340

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 3 | 4 | 3 | 7 | 3 | 13 | 33
Naji Shabanh | 0 | 1 | 0 | 0 | 0 | 2 | 3
Malek Hosan | 5 | 1 | 0 | 0 | 1 | 2 | 9
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 1 | 2
Mohammed Ali | 0 | 1 | 0 | 1 | 1 | 4 | 7
Ali hazzaa | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abdulilah Alorefaj | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abdulqader Ahmed | 2 | 0 | 0 | 1 | 1 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 2 | 2 | 0 | 1 | 0 | 0 | 5
Jaber Almarri | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdullah Abuthnain | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Ali Ibraheem | 2 | 0 | 0 | 0 | 0 | 0 | 2
Ali Atef | 6 | 0 | 0 | 0 | 0 | 0 | 6
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 9 | 3 | 13 | 8 | 22 | 79

Please feel free to reach out for any further clarifications.