Subject: Daily performance summary for LiveSalesman team for Feb 12th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Feb 2022 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 12th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 4 | 44 | 0 | 7 | 55
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 2 | 31 | 0 | 0 | 33
Malek Hosan | 19 | 0 | 0 | 0 | 0 | 19
Abdulqader Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali Atef | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 7 | 0 | 2 | 12
Alhamzi Mohammed | 0 | 2 | 45 | 0 | 1 | 48
Aws Adra | 0 | 6 | 58 | 0 | 0 | 64
Waseem Ahemad . Khan | 0 | 5 | 35 | 0 | 0 | 40
Amir Aziz | 0 | 0 | 0 | 22 | 0 | 22
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 1 | 0 | 0 | 9 | 10
Mohammed Ali | 0 | 0 | 0 | 0 | 2 | 2
Abdulilah Alorefaj | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 22 | 20 | 220 | 22 | 22 | 306

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 38
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 5
| | Delivery Status | 4
| | Missing items\parts | 1
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 4
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 2
Customer Services Total | | | 71
Mattress Related | Post-Sales | Product Complaints | 1
| | Warranty | 1
Mattress Related Total | | | 2
PreSales | (blank) | (blank) | 6
| Other Enquiry | (blank) | 6
| | Offers | 1
| | Payment Methods | 1
| | Store Availability | 20
| | Store Location | 2
| Policy Related | Delivery Cost | 2
| Product Related | (blank) | 2
| | Combo | 2
| | Pricing | 1
| | Product Specification | 25
PreSales Total | | | 68
Grand Total | | | 141

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 2 | 1 | 1 | 0 | 1 | 5
Malek Hosan | 7 | 0 | 0 | 0 | 1 | 0 | 8
Syed Ataullah | 0 | 0 | 2 | 1 | 0 | 0 | 3
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Jok Kuol | 4 | 1 | 7 | 0 | 0 | 0 | 12
Mohammed Ali | 9 | 8 | 2 | 0 | 0 | 0 | 19
Mosab Mohammed Abdalla Nasreldin | 4 | 5 | 4 | 0 | 0 | 0 | 13
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 27 | 16 | 17 | 2 | 1 | 1 | 64

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 5 | 0 | 0 | 2 | 29 | 37
Ankit Kumar | 5 | 3 | 1 | 0 | 2 | 26 | 37
Abu Sufian | 9 | 7 | 2 | 4 | 0 | 13 | 35
Jok Kuol | 3 | 6 | 0 | 5 | 3 | 7 | 24
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 2 | 3 | 0 | 1 | 5 | 13
Ahmed Omer | 9 | 3 | 0 | 1 | 0 | 7 | 20
Waseem Ahemad . Khan | 7 | 3 | 1 | 5 | 1 | 7 | 24
Alhamzi Mohammed | 1 | 0 | 0 | 3 | 2 | 4 | 10
Raghwendra Pratap Singh | 5 | 2 | 2 | 0 | 1 | 1 | 11
Aws Adra | 9 | 0 | 0 | 1 | 1 | 0 | 11
Grand Total | 51 | 31 | 9 | 19 | 13 | 101 | 224

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 3 | 4
Mohammed Ali | 1 | 0 | 0 | 0 | 1 | 17 | 19
Ankit Kumar | 0 | 1 | 0 | 1 | 0 | 5 | 7
Murtaza Kutiyanawala | 0 | 0 | 1 | 1 | 2 | 22 | 26
Jok Kuol | 4 | 2 | 1 | 3 | 2 | 8 | 20
Raghwendra Pratap Singh | 1 | 1 | 0 | 1 | 1 | 4 | 8
Ahmed Omer | 5 | 1 | 0 | 0 | 0 | 2 | 8
Waseem Ahemad . Khan | 0 | 0 | 1 | 2 | 0 | 0 | 3
Aws Adra | 0 | 0 | 0 | 2 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 11 | 5 | 4 | 11 | 6 | 61 | 98

Please feel free to reach out for any further clarifications.