Subject: Bounce back calls today
From: Release Concierge <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Rona Galangi <[email-masked]>, release <[email-masked]>
Cc: Linda Townsend <[email-masked]>, Rebecca Dybala <[email-masked]>
Date: Sat, 12 Feb 2022 14:51:07 -0500

Thanks again for your help with the confirmation calls.

We've gotten 4 calls bounced back from the call center today within a
couple of hours.
Do you know why?

Kris

On Thu, Feb 10, 2022 at 2:06 PM Saurabh Dadu <[email-masked]>
wrote:

> Hi Kris,
>
> Thanks for your email. I spoke with Rona. It appears for Tuesdays we only
> have one rep scheduled to work. Which means if we disconnect them from
> incoming lines, and put them on outbound lines, they would miss any
> incoming calls.
>
> Having said that, we have now explained to the team this must be done
> everyday including on tuesdays.
>
> Apologies for the trouble.
>
> Saurabh Dadu
> *LiveSalesman*
> India: +91 120 4332621 x 17
> US: 1 240 949 2437
> Cell: +91 9810175203
> ------------------------------
> *From:* Release Concierge <[email-masked]>
> *Sent:* 10 February 2022 10:29 PM
> *To:* Rona Galangi <[email-masked]>; Saurabh Dadu <
> [email-masked]>; release <[email-masked]>
> *Cc:* Linda Townsend <[email-masked]>; Rebecca Dybala <
> [email-masked]>
> *Subject:* Confirmation Calls are critical
>
> Hi team,
> It appears that most confirmation calls were not done for yesterday or
> today.
> We want to let you know that it is *critical *that these are done because
> we've had 2 no-shows over the 2 days.
>
> Thank you.
>
> Kris
>
>