Subject: Tech Support Candidate - Chander Pal
From: Chander Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Feb 2022 09:50:23 -0500

| | Tech Support Test

Name | Chander Pal
E-mail | [email-masked]
Phone Number | (91) 9717589085
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi, harsh vihar mandoli
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Laptop and desktop and software support. And printer sharing and installation of printer and desktop and laptop and. All types of software installation.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ind innovation private limited | Desktop support engineer | 28/02/2022 | 23500
Previous Employer 1 | Acer service center | Customer support engineer | May/2020 | 16k
Previous Employer 2 | Khalsha computer | Desktop support engineer | April 2018 | 13k

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all. I'll check my wifi and router. If my wifi and router is working properly. Then I will check my computer. Network is coming or not in my computer. If network is not coming so. I'll open the run command window+R then type ncpa.Cpl then enter. Then new setting is open then select the  network connection and wifi connection open this setting and select the wifi  then enter the password then wifi is working. After all of this site is not open showing the error so. Check the date and time is correct or not if date and time is not correct then select and set the date and time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Firstly power on the Bluetooth speaker.
2. Then open the Bluetooth in mobile.
3. Search the device in Bluetooth setting.
4. Then find the device and select and pair.
5.confirm the pair your device is ready to use.

What according to you makes you a good candidate for customer service or technical support job? | I'm able to resolve all types of customer quarry and satisfied the customer. and resolve all types of issue related to hardware software and any type of issue. Also resolve any type of problem in laptop, desktop. I have a good troubleshoot knowledge. I passionate about of my work.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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